Privacy policy

Last updated: October 31, 2025

Welcome to She & Co Collective. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit or make a purchase from our store.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information when you visit our website, make a purchase, or communicate with us:

  • Contact details: name, billing and shipping address, phone number, and email address

  • Order details: items purchased, payment confirmation, delivery preferences, and order history

  • Payment information: payment method details (processed securely via Shopify and never stored by us)

  • Account information: if you create an account, your username, password, and saved preferences

  • Device and usage information: such as IP address, browser type, and activity on our website (used to improve your shopping experience)

  • Communications: any messages, reviews, or feedback you send us

2. How We Use Your Information

We use your information to:

  • Process and fulfil your orders

  • Provide shipping, tracking, and customer support

  • Communicate updates or issues with your purchase

  • Improve our website, products, and customer experience

  • Send optional marketing emails (only if you’ve opted in)

  • Comply with legal and tax requirements

3. How We Share Your Information

We only share personal information with trusted partners necessary to provide our services, including:

  • Shopify, who powers our online store and securely processes payments

  • Delivery carriers such as Evri, Royal Mail, and other couriers for shipping your orders

  • Payment processors (Shopify Payments, PayPal, etc.) for secure transactions

  • Email and marketing services (only if you’ve opted into communications)

We do not sell or rent your personal data to any third parties.

4. Shopify’s Role

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that enables us to sell our products to you.
Your data is securely stored through Shopify’s data storage, databases, and general application.
Shopify may also collect and process your data to improve their services and support features like fraud detection and analytics.

For full details of how Shopify handles your data, please review their Privacy Policy here:
🔗 https://www.shopify.com/legal/privacy

5. International Data Transfers

Shopify and our service providers may process your information outside of the UK or European Economic Area (EEA), including in Canada and the United States.
Whenever this occurs, your data is protected under legally approved transfer mechanisms such as Standard Contractual Clauses, ensuring it receives the same level of protection as it would in the UK.

6. Data Retention

We retain your personal information only for as long as necessary to provide our services and comply with legal or tax obligations.
When information is no longer needed, it is securely deleted or anonymised.

7. Your Rights

If you live in the UK or EEA, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your personal data

  • Withdraw your consent for marketing communications

  • Object to or restrict how your data is processed

  • Request a copy (data portability) of your personal information

You can exercise any of these rights by emailing us at:
📩 sheandcocollective@outlook.com

We may need to verify your identity before processing your request.

8. Cookies

We use cookies and similar technologies to enhance your browsing experience, analyse site performance, and deliver relevant content.
You can manage or disable cookies through your browser settings at any time.

9. Security

We take appropriate technical and organisational measures to protect your personal data.
While no online system is completely secure, we work closely with Shopify’s encrypted infrastructure to safeguard your information.

10. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect or store personal information from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. Updates will be posted here with a revised “Last Updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

📧 sheandcocollective@outlook.com
🌐 Or message us directly via our social media linked on our website.